Login problem

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wetzel
Journeyman

Login problem

Whenever I log in to our Power School SIS account, I have to enter the user id and password twice before the program will let me in.  I am spelling both correctly - this has been happening for over a year, even with changed passwords.

3 Replies
Community Support Expert MuskanS
Community Support Expert

Re: Login problem

Hi! @wetzel,

 

There are two common reasons that could cause difficulties while logging into the PowerSchool Student Information System account. 

 

  1. If the account login is through a http protocol and not https.
  2. If there was an import or auto-comment on the system.

I recommend logging into the account through https and changing the password to a more complex one with more than eight characters.  Please let us know if you continue to experience any difficulties logging into the PowerSchool Student Information System account.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!Community Moderator
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wetzel
Journeyman

Re: Login problem

The problem occurred even if the login was not left on very long.  

 

I am already using https, and I changed my password to 7 letters and 4 numbers.  It seems to be working today - hope it lasts.  Thanks!  (and kudos, if I can find them)

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PowerSchool Champion
PowerSchool Champion

Re: Login problem

This can happen if you let the log in page just "sit there".