Login issues

Natasha_H
New Member

Login issues

I am having issues with login. My security answer is incorrect and I can't seem to find who to reach out to. Please help. Thanks. 

7 Replies
JeromeO
PowerSchool Mentor
PowerSchool Mentor

You'll need to start with your school's PowerSchool administrator.  If your school's Web site doesn't have that information, your school's office should (hopefully) be able to direct you to whoever is responsible for maintaining the PowerSchool software at your school.

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I am not a PowerSchool employee

Natasha_H
New Member

I hoping for help for logining into School Spring and not PowerSchool.  The school I work in doesn't have access to my School Spring account.

ElstonS
Senior

Hi @Natasha_H

 

Thank you for reaching out for assistance on the PowerSchool Community!

 

Another PowerSchool Community member faced a similar issue and the resolution was provided in this thread. I recommend reviewing the thread by clicking on this direct link.

 

Please feel free to reach out to us if you have any follow-up questions.



Elston S.
PowerSchool Community Moderator
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jvolwiler
Journeyman

Thank you the information.  I will reach out the correct person for help.

k_anderson
New Member

I am having trouble logging in as well. I am able to login to PowerSource and reset my password, but when I go to login to PowerSchool, it still says that my password is incorrect and will not allow me to login. I am not sure what I am doing wrong. 

KritiS
Community Support Expert
Community Support Expert

Hi @k_anderson

 

For us to investigate further,  would you please provide us with a screenshot of the page you are trying to log in to?



KritiS
Community Moderator

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If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
HeatherWeist
PowerSchool Mentor
PowerSchool Mentor

@k_anderson   PowerSchool SIS passwords are not the same as PowerSource. You will need to contact your PowerSchool administrator for assistance with logging into PowerSchool SIS. Each school district has its own PowerSchool SIS URL. 


Heather Weist, MEd
PowerSchool - SIS Administrator, Commonwealth Charter Academy

PowerSchool Mentor/Champion

PowerSchool Mentor of the Year 2021 Winner

PowerSchool Beta Tester of the Year 2022 Winner


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