Logged in propertly, but unable to access the Parent Forms for only one existing student

[mamadoris]

I am successfully logged in and can navigate the site.  If I try to update the Back to School forms for one of the students, I receive an error.  I was able to update the forms for my second student without issues.

I also cannot access MySchoolBucks.  Won't let me create an account.

[HeatherWeist]

@mamadoris   When you log into PowerSchool, do you see both students listed on the blue bar under the PS SIS logo? If so, are accessing the Back to School forms through PowerSchool? You might need to contact the school or district to make sure they have the other student uploaded into the Back to School forms system. 

MySchoolBucks will require you to have your student's number. This information can be provided by the school. 

[mamadoris]

Hello Heather - thank you for your response.  I have reached out to the school for further assistance for both matters.