InfoSnap & PowerSchool

[kgraviet]

I work in a HS that uses these programs. When students reenroll each year in InfoSnap, the new information is not being transferred over into PowerSchool and the old information isn't being purged in PowerSchool. Contacts and Emergency/Medical consists of old, outdated, duplicated info.

What are we doing wrong and how can we fix it?

[BarbaraD2]

@kgraviet  - In Enrollment (InfoSnap), have you approved your students then delivered them into PowerSchool?  The enrollment data will not come over into the SIS unless you, or someone in your district, delivers the data successfully.  The delivery will update your contact information in the SIS.

[BarbaraD2]

In Enrollment (InfoSnap), have you approved your students then delivered them into PowerSchool?  The enrollment data will not come over into the SIS unless you, or someone in your district, delivers the data successfully.  The delivery will update your contact information in the SIS.

My apologies, this duplicated. 

[kgraviet]

I'm not sure, I'm an attendance clerk at our high school and have very little access and knowledge. I and several teachers have grown frustrated with the contact information in PowerSchool being inaccurate and having to access InfoSnap for correct information -- but teachers don't have access to InfoSnap. 

I found an article that discussed PowerSchool 12 conversion being installed and "the stock data for mother, father, guardian and emergency contacts was used to populate the Contacts list. This created two unfortunate situations: none of our custom fields (mother_cell_phone for instance) were imported over and multiple contact entries were created for a single person. If a mother of two students was listed as mother, created a parent account, had guardian email and was emergency contact for those two students, there are seven contacts for the same person. If she was named as an emergency contact for students in another family, there are more."

I wonder is this is the root of our issue? Someone would need to manually go to each "returning" student's contacts and clean it up? But this should not be an issue for new students enrolled after PowerSchool 12 was installed?

[KritiS]

Hi @kgraviet

We recommend reaching out to the Designated Support Contact of your District who should be able to create a case with the PowerSchool Support Team on your behalf in order to investigate further.  The Support Team would be able to take a closer look at your delivery configuration that would need to be reviewed and updated.