I cannot create a ticket and receive the message I don't' have access to this resource.

Kimwoodson
Journeyman

I cannot create a ticket and receive the message I don't' have access to this resource.

I cannot create a ticket and receive the message I don't have access to this resource.

10 Replies
Kimwoodson
Journeyman

I still cannot create a ticket.

Reshma
Community Support Expert
Community Support Expert

Hi @Kimwoodson,

 

 

Some resources are publicly accessible on PowerSchool Community while others are available to specific roles in a district such as the role of a Designated Support Contact or users with a PowerSource account.

 

I will follow up with you through a case to discuss your access to PowerSchool Community further as we aim to protect the privacy of our members in PowerSchool Community.



Reshma
PowerSchool Community Support Expert

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
Kimwoodson
Journeyman

thank you

 

corycmorris
Journeyman

I receive this message when I try to log in 

corycmorris_0-1635861098580.png

And yet I have received 6 emails from PS telling me to use this resource to submit tickets.

noraradergrubb
Recruit

Hello,

 

I also receive this message. Any guidance would be greatly appreciated.

 

Thank you.

LindaP11
Rookie

I also receive this same message.

 

Any assistance would be appreciated.

Reshma
Community Support Expert
Community Support Expert

Hi @corycmorris, @noraradergrubb, and @LindaP11,

 

I will follow up with you through a case to discuss your access to PowerSchool Community further as we aim to protect the privacy of our members in PowerSchool Community.



Reshma
PowerSchool Community Support Expert

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
clairchen
Rookie

I also receive this same message.

 

Any assistance would be appreciated. Thank you.

Lindemannaj
Journeyman

Same thing here, I get the same message, yet my emails keep telling me I should be submitting through the portal. If I have the authority to submit tickets via email, should we not have the same access via the portal?

 

 

ParitoshT
Community Support Expert
Community Support Expert

@clairchen @Lindemannaj, Certain resources in the Community are open to all Community members while others are limited to the users with roles such as Designated Support Contacts. Please refer to this article for more information. 

 

I will follow up with you both through a case to discuss further on your Community access.

 

ParitoshT

Community Moderator