I cannot create a ticket and receive the message I don't' have access to this resource.

[Kimwoodson]

I cannot create a ticket and receive the message I don't have access to this resource.

[Kimwoodson]

I still cannot create a ticket.

[Reshma]

Hi @Kimwoodson,

Some resources are publicly accessible on PowerSchool Community while others are available to specific roles in a district such as the role of a Designated Support Contact or users with a PowerSource account.

I will follow up with you through a case to discuss your access to PowerSchool Community further as we aim to protect the privacy of our members in PowerSchool Community.

[Kimwoodson]

thank you

[corycmorris]

I receive this message when I try to log in 

And yet I have received 6 emails from PS telling me to use this resource to submit tickets.

[noraradergrubb]

Hello,

I also receive this message. Any guidance would be greatly appreciated.

Thank you.

[LindaP11]

I also receive this same message.

Any assistance would be appreciated.

[Reshma]

Hi @corycmorris, @noraradergrubb, and @LindaP11,

I will follow up with you through a case to discuss your access to PowerSchool Community further as we aim to protect the privacy of our members in PowerSchool Community.

[clairchen]

I also receive this same message.

Any assistance would be appreciated. Thank you.

[Lindemannaj]

Same thing here, I get the same message, yet my emails keep telling me I should be submitting through the portal. If I have the authority to submit tickets via email, should we not have the same access via the portal?

[ParitoshT]

@clairchen @Lindemannaj, Certain resources in the Community are open to all Community members while others are limited to the users with roles such as Designated Support Contacts. Please refer to this article for more information. 

I will follow up with you both through a case to discuss further on your Community access.

ParitoshT

Community Moderator