Hmm looks like you don't have access error message

jvari
Journeyman

Hmm looks like you don't have access error message

Hello! I am the powerschool coordinator for my LEA and every time I try to access the following two links associated with powerschool enrollment, which my school uses I get the error message I don't have access. Can you please help with this issue and grant me access?

 

https://help.powerschool.com/t5/PowerSchool-Enrollment/Welcome-to-Enrollment-Administrator-Support/t...

 

https://help.powerschool.com/t5/user/userloginpage?redirectreason=permissiondenied&dest_url=https:%2...

40 Replies
Reshma
Community Support Expert
Community Support Expert

Hi @jacobbryansoltis,

 

Thank you for providing this information.

 

It looks like your profile is missing any pieces of configuration such as Canvas Unique ID on our site and should be fixed by your admin.  We recommend reaching out to your Admin/Designated Support Contact within your school district with the course number for further assistance.



Reshma
PowerSchool Community Support Expert

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33674
Rookie

Hello,

 

I am employed with Keller ISD and I help out with the online enrollment for my school district. I am needing access to log a case with Online Enrollment. 

MuskanS
Community Support Expert
Community Support Expert

Hi! @33674 

 

Thank you for posting in the PowerSchool community for assistance!

 

To help you further, I will reach out to you privately, this is part of our efforts to protect the privacy of our community members.


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
e24396
Trainee

Hello, @SowmyaN 

 

I am experiencing the same issue as well.  Would you be able to help me access the training videos?

 

Thank you,

Farida

SowmyaN
Expert

Hi @e24396 

 

To assist further, would you please share the URL/link to the resource you are trying to access? 



Sowmya Karmel
PowerSchool Community Moderator
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scampbelleq
Padawan

Hi! I'm having the same issue when trying to access the chat function. I also cannot send a message. Any help would be much appreciated!

MuskanS
Community Support Expert
Community Support Expert

Hi! @scampbelleq 

 

Access to Launch Chat Support, Case Portal resources are set up by the Designated Support Contacts in your school or district.  Due to this, we recommend working with the Designated Support Contacts to request access. 

 

Here are some other common reasons that you may not have access to a resource.  

  • If you have recently created an account, we recommend allowing some time for your account to be authenticated and updated in the Community.  
  • We recommend using your staff email address to ensure your account can be successfully authenticated based on the role in your district.

Please let us know if you are continuing to experience difficulties accessing the Community resources. 


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
mkettering
Rookie

I too get this message when trying to locate certain help documents, articles, etc.... Any help is appreciated.  

SowmyaN
Expert

Hi @mkettering 

 

To assist further, would you please share the URL/links to the resources you are trying to access in the Community?



Sowmya Karmel
PowerSchool Community Moderator
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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
mkettering
Rookie

SowmyaN
Expert

@mkettering  Thank you for sharing the link to the resource.

 

In order to assist further, I have reached out to you via a private message. You can view your private messages from the Envelope on the top right corner of any page. 



Sowmya Karmel
PowerSchool Community Moderator
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jlayden
Apprentice

Hi,

 

I am having the same issue with the access error message on this link:

 

https://help.powerschool.com/t5/2020-Users-Group-Virtual/tkb-p/atrieveERP_2020_Users_Group_Virtual

 

Can someone please PM me?

 

Thanks,
Jen

MuskanS
Community Support Expert
Community Support Expert

Hi! @jlayden 

 

We have a similar thread in the community about users receiving a message that they do not have access to a resource in the PowerSchool community.  I recommend reviewing a similar thread by clicking here.


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
Tammy1
Apprentice

I have this same message.  How do we fix this.  I need to be able to log a case portal.

 

 

Reshma
Community Support Expert
Community Support Expert

Hi @Tammy1 and @cbyrd,

 

Thank you for reaching out to PowerSchool Community!

 

To ensure that we keep the privacy of our Community members, I will reach out through a private message to discuss your access further.  The envelop symbol on the top right corner of your Community page should direct you to the private message area.



Reshma
PowerSchool Community Support Expert

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cbyrd
Rookie

This is also not working for us here at SD67. So, how do we actually fix this? 

 

davisalyn12-_-
Hobbyist

that same thing has been happening to me so press the community forum and it loaded me back to the community forums

Reshma
Community Support Expert
Community Support Expert

Hi @davisalyn12-_-,

 

Thank you for reaching out to us in PowerSchool Community!

 

To assist you further, would you please share more details on your concern?  Were you trying to access a particular resource or the PowerSchool Community home page?



Reshma
PowerSchool Community Support Expert

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Tammy1
Apprentice

This was resolved on the day I posted this.  Everyone in our district had this same issue.

 

Thanks

MuskanS
Community Support Expert
Community Support Expert

Hi! @Tammy1 

 

Access to Launch Chat Support, Case Portal resources, etc is set up by the Designated Support Contacts in the school or district.  

 

If the users in your district are Designated Support Contacts and are unable to access certain knowledge base articles and discussion forums in the Community, I recommend reviewing the tips below to ensure the PowerSchool Community account is set up to allow the correct access.

 

  • If the users have recently created an account, we recommend allowing some time for the account to be authenticated and updated in the Community.  
  • We also recommend using the staff email address to ensure the account can be successfully authenticated based on the role in the district.

Please let us know if you the users in the district are continuing to experience difficulties accessing the Community resources. 


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator