HELP! I am the new admin for the school but they didnt leave me the login credentials

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New Member

HELP! I am the new admin for the school but they didnt leave me the login credentials

We are getting a message the need to restart the server but I cannot find any login info from the last admin. Without the login I cannot reach support numbers and we are very desparate for help. Can anyone point me to the correct people to get this resolved?

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3 Replies
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Community Support Expert
Community Support Expert

Re: HELP! I am the new admin for the school but they didnt leave me the login credentials

 

Hey @loletaschool,

 

At this time, Designated Support Contacts have access to the case portal in the PowerSchool Community. If you are unable to access the case portal, I recommend reaching out to a current Designated Support Contact to look into the role assigned to you within the district.  

 

You can also email businessoperations@powerschool.com and PowerSchool will work with the current Designated Support Contacts within your school district to request access to the case portal on your behalf.

 

 

 

AbrittyB

PowerSchool Community Moderator

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PowerSchool Champion
PowerSchool Champion

Re: HELP! I am the new admin for the school but they didnt leave me the login credentials

@loletaschool 

 

That is not a message that you need to restart your PS Server; that is a message that your PS Server is currently down.

 

I just went to that URL and it appears to be back up.

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Full Disclosure: I do not work for PowerSchool
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New Member

Re: HELP! I am the new admin for the school but they didnt leave me the login credentials

Thank you!