Thank you for reporting this issue within the PowerSchool Community!
There is a thread of other parents reporting the issue that has the next step to help work towards a resolution provided. I recommend reviewing the thread within the Enrollment forum using this direct link.
Jamie H. PowerSchool Community Moderator Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!