Hello...I am totoally new to PS and just moved into this position last week. I am trying to run the state PMR report but one school keeps getting a "failed report" message. The message states failed "cannot approve when collection has failed". I have searched my notes for any info as how to address and cannot find an anything. I would greatly appreciate any help you might be able to provide.
I got this message from DPI this morning. I hope this helps.
Some PSUs are still receiving a red circle when attempting to run the PMR. When viewing the errors they do not appear to be the same issue, most are related to Overlapping School Enrollments, Reverse School Enrollments, School Enrollments Outside the Years and Terms, and Overlapping Section Enrollments at the school. To view and fix these issues navigate to PowerTools within your instance and run the Enrollment Report to view and correct any of the above-listed issues that may be causing the red circle. Once you have cleaned up the enrollment records your PMR should run successfully, if you are still receiving an error please submit a case to PowerSchool Support.
You can find PowerTools under System > Data Management.
Thank you so very much! Can you tell me the site that you subscribed to in order to receive those notifications? I greatly appreciate your help!
Are you from NC?
If so on the NCDPI website scroll down to the bottom and select sign up for updates. Here you just enter your email and you can choose updates you want to subscribe to. The one I've selected is HomeBase Biweekly update.
Yes I am from NC. Thank you so much Susan, you have been a great help! I hope you have a blessed day! 😉
You're welcome, you too!! Good luck!
I have the same problem, but am unable to run PowerTools, I just get the splash screen with no options.
Possibly related to the version upgrade? Something else needs to be enabled?
Possibly, but try switching browsers as well. I find Firefox works better for some things and then Chrome for others.