Email Guardian/Student

AshleyAslesen
Padawan

Email Guardian/Student

When attempting to send out a mass email to all of the guardians in my class, I received this email in my k12 account:

 

Student/Guardian Email Queued for Delivery.

 

It has a copy of the email I am intending to send attached to it but none of the guardians have received the email.  I'm unsure where to find my queued email so that I can send it or if I need to change a setting so that I don't receive this email.  I appreciate any tips!

1 Reply
JyotishkaB
Community Support Expert
Community Support Expert

Hi @AshleyAslesen 

 

Thank you for reaching out to the Community for assistance.

 

You would want to check if the emails are getting stuck in the outgoing queue as Pending or Unscheduled. To check navigate to Start Page > System (under Setup) > System Settings > Email > Outgoing Email Queue.

 

In case, you still cannot find them, we recommend you reach out to your district Admin directly and request them to check the Email Setup. 

 

 

Jyotishka B.
Community Moderator



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