Ecollect Form not loading for some admin users

darrenkramer
Trainee

Ecollect Form not loading for some admin users

Our school nurses are having trouble getting a form to load on one student's health form page.

Under the General Forms tab, they should see the form name.  It flashes for a split second, then disappears.

Their security access shouldn't be a problem since they can access this form for all other students.

We have tried in different browsers and cleared their browser cache.

 

3 Replies
MuskanS
Community Support Expert
Community Support Expert

Hi! @darrenkramer 

 

To assist you further, would you please confirm which version of Ecollect Forms are you currently using?


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
darrenkramer
Trainee

vECO_20.6.0.1

MuskanS
Community Support Expert
Community Support Expert

Hi! @darrenkramer 

 

Thank you for sharing the version of the Ecollect Forms you are using.

 

This is quite an old version.  You should probably upgrade to the latest version. Since the community is a public forum,  I recommend creating a case with the PowerSchool Support team to request an upgrade and/or to investigate this behavior that you are currently experiencing.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator