Designated as technical contact but unable to launch chat support

[lcross1]

Even though I've been designated as a technical contact, I'm unable to launch chat support. The message I get is "Hmm...it looks like you don't have access to this resource." 

[NinaRi]

Hi @lcross1,

Thank you for reaching out in the PowerSchool Community. We have created a case on your behalf about your chat support access. We will continue to follow up with you in the case. 

Please let us know if you have any more questions.  We will be happy to assist you!