Deleted Schedules

lindseycox
Trainee

Deleted Schedules

We found out today that when parents are registering and marking their kids as "new student" but they were actually a student last year, it completely deletes their schedule.  We have lost 30 kids in the last couple hours and our counselors are re-entering kids but we can't quite remember where they go, which is unfortunate as our teachers have already built classes around who they had prior to today.

1 Reply
ParitoshT
Community Support Expert
Community Support Expert

Hi @lindseycox,

 

Thank you for reaching out for assistance in the Community.

 

To troubleshoot this issue further we will have to look into your student's data and your setup and will require access to your site. In order to protect your data privacy, I recommend working with the Designated Support Contacts in your school district who should be able to reach out to the PowerSchool Support team.

 

ParitoshT

Community Moderator