Constant Microsoft Login + PowerSchool

lchildress1990
Recruit

Constant Microsoft Login + PowerSchool

For the past several months, each time PowerSchool auto-logs off, the Microsoft cookie is being destroyed as well. This triggers a full login through Microsoft to regain access to PowerSchool instead of recognizing the cookie and passing it.

 

This isn't necessarily in itself a big deal until you factor in 2FA in this process, which triggers the 2FA process each time as well causing a great deal of unnecessary work to login many times for teachers each day. 

 

PowerSchool is the only platform giving us this issue but we are unable to find any reason for this change in behavior or a way to fix. 

1 Reply
KritiS
Community Support Expert
Community Support Expert

Hi @lchildress1990 

 

To protect your privacy and avoid sharing any Personal Identifiable Information (PII) data in the Community, we recommend reaching out to the Technical Support Contact of your district who should be able to connect with the PowerSchool Support Team on your behalf. The Support Team should be able to take a closer look at your system, and gather more information such as if you are using SAML Or OIDC, also are there more than one user is being impacted by this, and assist you further with the troubleshooting steps.



KritiS
Community Moderator

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