We were able to close out 19-20 and open 20-21. The issue we are facing is the graduates transferred over as well as the other grades. How do we remove the graduates from the 20-21 school year.
Thank you for any help
When EOY is performed, students are promoted to the next school. (Next School Indicator under Scheduling Setup.). Make sure those students who graduated at the end of the 2019-2020 were set to move to "Graduated Students." It sounds like that did not occur. You can fix it on your own, but I think it's safer to have support work with you to correct this error.
To request an EOY backup, you need to open a ticket directly to hosting in PowerSource. My Cases - PowerSchool SaaS.