Chat not working

LarryR2
Recruit

Chat not working

I have tried to connect to the Technical Support chat five times this morning. It loads to the point of connecting to agent and then nothing

8 Replies
KShigeoka
Journeyman

I think they're getting bombarded with questions this morning. The chat function keeps deactivating / showing chat offline or it'll time out whent trying to connect to an agent. That being said after much persistence I was able to connect to a person - so it's working, just overrun.

jamiem7
Lead Community Moderator
Lead Community Moderator

I'm sorry to hear you are experiencing difficulties connecting with engineers via chat.  I will be happy to look into this with you!  Would you provide which product Support team you are attempting to connect with using chat as well as the process you are taking to access the chat option?



Jamie H.
Lead Community Moderator

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KayH1
PowerSchool Champion
PowerSchool Champion

We didn't ever get connected the morning of 5/1/19.  We were in Applicant Tracking.

jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for your quick response! 

 

We have not received reports of chat not connecting.  If you are continuing to experience difficulties accessing chat, would you please provide a video of your experience so we can look into the connection further?

 

If Unified Talent Support is receiving multiple chat calls at one time, there may be a small amount of time after connecting before an agent is available.



Jamie H.
Lead Community Moderator

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auroraschool
Trainee

We are also having this problem. I can't reach anyone for support. Please help!

JyotishkaB
Community Support Expert
Community Support Expert

Hi @auroraschool 

 

I see you posted a similar topic that received a reply. You can view that thread here. Hopefully it will be helpful to you. 

Incase of any further issue , feel free to reach out to the Community!

 

 

Jyotishka B.
Community Moderator



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TerryWilding
Recruit

I'm getting a message saying that I do not have access to chat support - do you know why? 

 

Reshma
Community Support Expert
Community Support Expert

Hi @TerryWilding!

 

Thank you for reaching out to us with your query!

 

We see your account has been recently updated. When an account is created or your role has recently been updated, it can take up to 24 hours to update in the PowerSchool Community. You should now be able to access the case portal, if you continue facing the issue feel free to reach out to us.

 

This article should help you in getting started as a Designated Support Contact (Technical Contact) in the PowerSchool Community.



Reshma
PowerSchool Community Support Expert

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!