I think they're getting bombarded with questions this morning. The chat function keeps deactivating / showing chat offline or it'll time out whent trying to connect to an agent. That being said after much persistence I was able to connect to a person - so it's working, just overrun.
I'm sorry to hear you are experiencing difficulties connecting with engineers via chat. I will be happy to look into this with you! Would you provide which product Support team you are attempting to connect with using chat as well as the process you are taking to access the chat option?
Thank you for your quick response!
We have not received reports of chat not connecting. If you are continuing to experience difficulties accessing chat, would you please provide a video of your experience so we can look into the connection further?
If Unified Talent Support is receiving multiple chat calls at one time, there may be a small amount of time after connecting before an agent is available.
I see you posted a similar topic that received a reply. You can view that thread here. Hopefully it will be helpful to you.
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