Chat Support Not Working

jgreer
New Member

Chat Support Not Working

I am not able to contact support even though I have been set up as a support contact in PowerSource. I got an email stating I was a Designated Support Contact, but it is still not allowing me to contact support.

 

Any help would be appreciated.

1 Reply
KritiS
Community Support Expert
Community Support Expert

Re: Chat Support Not Working

Hi @jgreer 

 

Thank you for reaching out to the Community.  If you have received a notification that you have been designated as a PowerSchool Support contact by your district, it can take up to 24 hours for the access to be updated in the Community.  

 

 

Once this is updated, you should be able to view product resources, case portal, and chat.  You can learn how to get started in the Community as a Designated Support Contact here.



KritiS
PowerSchool Community Support Expert

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