I am the Lexington Township Clerk in Lexington IL. My laptop computer's motherboard-hard drive went out. The Nerds on Call were able to get my data onto a flash drive for me. I had to go out and buy a new laptop computer. What I desperately need is for someone to contact me ASAP so that I can get those programs added to my new computer. I have a meeting on Monday night and I am not able to do payroll or pay bills or get caught up from last month. I left a message with someone three days ago at PowerSchool and she said she started a ticket. I have had no call back, email, or anything. I am desperate to get this taken care of before noon tomorrow so that I can get my data transferred over and I can still have the weekend to get ready for my meeting. PLEASE HELP ME ......URGENT!!!!!!!
There are Designated Support Contacts within each district that can assist you with how-to questions for PowerSchool products and they work with the PowerSchool support team when further assistance is needed. I recommend reaching out to the Designated Support Contacts who should be able to create a case on your behalf and provide you the updates.