Thank you for your question.
We are looking into it and we’ll reach out to you directly to work with you on this.
We are continuing to look into this. As a current workaround, you can log in to PowerSource at support.powerschool.com, navigate to Support, then My Cases to see your cases listed there. If you have any trouble logging into PowerSource, you can use your school email address and the forgot password link.
As of this afternoon, this issue appears to be resolved:
Thank you for bringing this to our attention!