Cannot log a case

[Sally_Long]

We're updating to 20.11 and I've been going through the training module.  I have a number of issues to report and need to log a case.  I try "contact support" but don't have a log a case option. 

[KritiS]

Hi @Sally_Long 

Thank you for reaching out to the PowerSchool Community for assistance! There are few areas in the Community that is accessible based on the roles assigned within the district. I recommend taking a look at this article for common reasons that you may receive a message that you do not have access to a resource.  We are glad to work with the PowerSchool Designated Support Contacts in your school or district to request access on your behalf.  We will contact you via email through a case with an update as soon as we get a response from them.