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mikebates

Cannot get to support for SIS. Powerschool is currently down.

mikebates
Recruit
‎07-15-2019 02:35 PM
‎07-15-2019 02:35 PM

Cannot get to support for SIS. Powerschool is currently down.

I just became a community member. I need to contact support for SIS so that I can get my on prem server back up and running. Please help!!!!

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2 Replies
DanM3
PowerSchool Champion
PowerSchool Champion
‎07-15-2019 03:30 PM
‎07-15-2019 03:30 PM

If you are a technical contact you can phone support directly.

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

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jamiem7
Lead Community Moderator
Lead Community Moderator
‎07-16-2019 04:09 AM
‎07-16-2019 04:09 AM

Thank you for reaching out in the Community!

 

Thank you for your response @DanM3!  

 

I recommend reaching out to a Designated Support Contact within your district.  The Designated Support Contact should be able to assist with the server.  He or she can also call into PowerSchool SIS Support if further assistance is needed.


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