Can't email out families

yama1
Journeyman

Can't email out families

Hello all.

We're using Enrollment Express and trying to send out emails to our families but we have encountered an unfamiliar error message and I'm stuck as to how to remedy this.  Any help and guidance is appreciated.

 

 

"SchoolReach Students for St. Anthony Jr., Sr. High School finished execution at 8:01 PM on Wed, Jun 30, 2021

Execution was unsuccessful due to the following error: CommMode FTP no longer supported."

1 Reply
KritiS
Community Support Expert
Community Support Expert

Hi @yama1 

 

Thank you for reaching out to the Community for assistance!

 

FTP transfer is no longer supported, the supported way is to use SFTP via a Remote connection. 

 

With the release of PS 19, FTP is no longer a supported method of export to be used with Powerschool SIS. Please see the release notes for PS 19. Autosend and Autocomm will need to be configured to send/pull files via SFTP setup in Managed Connections.

 

We recommend reviewing the article on Remote-connection-management to learn more about enabling, editing, and deleting remote connections.



KritiS
PowerSchool Community Support Expert

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