When I select "Launch Chat Support" I can't select an account or product and an unable to submit.
I am having the same issue.
Hello @aploesch,
Thank you for reaching out in the PowerSchool Community. It can take up to 24 hours after Technical Contact account creation to be able to submit and manage cases.
Can you please confirm that you are selecting your account first before accessing the product your school/district utilizes? By selecting the account first, it will populate the product fields. If you are getting an error message, please let us know what it so we can take a closer look at your access levels. Thank you!
Hi @NinaRi,
I can confirm I am selecting my account first. I included a screenshot for you as well. Thank you for your help.
Hello @aploesch,
Thank you for your response. We have created a case on your behalf. We will follow up you in the case about your access levels. Thanks!
Hello @lisahallman,
Thank you for reaching out in the PowerSchool Community! We have sent you a private message and will continue to follow up with you in a private message about your access levels. Thank you!
Hello,
I am having this same issue. I can't create a new case or launch a chat because it keeps popping up with a "No products available" message even after I have selected my account. Can you please assist me?
I will reach out to you through a support case to work with you on your product issue with chat and case.
I am having the same problem and need to submit an urgent ticket. I have submitted tickets periodically over the past 1.5 years with no issue. All other dropdowns for my organization work, but not the Product drop down. Can someone help me as soon as possible?
Hi @eruckman
When you have an opportunity, please check to see if your product dropdown is working now.
Hello,
I am experiencing the same issue. I am unable create a new case because the "No products available" message continues to show, even after I have selected my account. Any help/advice would be greatly appreciated. Thank you!
Hi @LaurynJ0
Would you please try selecting the products under the case portal?
Please let us know if you continue to face issues.