Can't Launch Chat

[lisahallman]

When I select "Launch Chat Support" I can't select an account or product and an unable to submit.

[aploesch]

I am having the same issue. 

[NinaRi]

Hello @aploesch,

Thank you for reaching out in the PowerSchool Community.  It can take up to 24 hours after  Technical Contact account creation to be able to submit and manage cases. 

Can you please confirm that you are selecting your account first before accessing the product your school/district utilizes?  By selecting the account first, it will populate the product fields.  If you are getting an error message, please let us know what it so we can take a closer look at your access levels. Thank you!

[aploesch]

Hi @NinaRi,

I can confirm I am selecting my account first. I included a screenshot for you as well. Thank you for your help. 

[NinaRi]

Hello @aploesch,

Thank you for your response.  We have created a case on your behalf.  We will follow up you in the case about your access levels.  Thanks!

[NinaRi]

Hello @lisahallman,

Thank you for reaching out in the PowerSchool Community!  We have sent you a private message and will continue to follow up with you in a private message about your access levels.  Thank you!

[aploesch]

HI @NinaRi,

Would you be able to help me with the same issue?