@fxc1848 Have you tried to contact the school district directly? They might be able to access your account information from their end and assist you better.
I am having the same problem. My school district told me to contact technical support and technical support couldn't figure it out. So now I can't do anything. Update me if you have any new insight!
To troubleshoot and assist you further, would you please provide us the link to the website you are trying to access? Please help us by elaborating on the issue and if there is an error that you are receiving.