Admin account won't allow me to view student information

[MJACKO]

When I click a student's name, a page begins to load, and it just sends me back to the search results screen I just clicked from. Nobody at my campus has been able to help with this.

[JeromeO]

Are you on a mobile device or a real computer?  If a real computer, is it Windows or Mac?

Which Web browser are you using?

[MJACKO]

Real computer. Mac. I’ve tried chrome and safari

[MuskanS · Accepted solution]

Hi @MJACKO,

Thank you for sharing your experience on PowerSchool Community.

The issue may be within the "Personalize" settings i.e initial student screen.
The process listed below may resolve the page loading issue.  I recommend changing the initial student screen under personalize.  I have listed the steps below to change the initial student screen.

1.Log in as the user.
2. Go to Personalize (Under Setup)
3. Choose Initial Student Screen, change the selection and save, then change back to the original.

Please let us know if this helps!

[MJACKO]

MAGIC! Thank you!

[MuskanS]

Hi @MJACKO,

My pleasure! I’m glad we could assist you in viewing student information.