Admin account won't allow me to view student information

Highlighted
MJACKO
Padawan

Admin account won't allow me to view student information

When I click a student's name, a page begins to load, and it just sends me back to the search results screen I just clicked from. Nobody at my campus has been able to help with this.

1 Solution

Accepted Solutions
Community Support Expert MuskanS
Community Support Expert

Re: Admin account won't allow me to view student information

Hi @MJACKO,

 

Thank you for sharing your experience on PowerSchool Community.

 

The issue may be within the "Personalize" settings i.e initial student screen.
The process listed below may resolve the page loading issue.  I recommend changing the initial student screen under personalize.  I have listed the steps below to change the initial student screen.

 

1.Log in as the user.
2. Go to Personalize (Under Setup)
3. Choose Initial Student Screen, change the selection and save, then change back to the original.

 

Please let us know if this helps!


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!Community Moderator
5 Replies
PowerSchool Champion
PowerSchool Champion

Re: Admin account won't allow me to view student information

Are you on a mobile device or a real computer?  If a real computer, is it Windows or Mac?

 

Which Web browser are you using?

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Note: I am not a PowerSchool employee
MJACKO
Padawan

Re: Admin account won't allow me to view student information

Real computer. Mac. I’ve tried chrome and safari
Community Support Expert MuskanS
Community Support Expert

Re: Admin account won't allow me to view student information

Hi @MJACKO,

 

Thank you for sharing your experience on PowerSchool Community.

 

The issue may be within the "Personalize" settings i.e initial student screen.
The process listed below may resolve the page loading issue.  I recommend changing the initial student screen under personalize.  I have listed the steps below to change the initial student screen.

 

1.Log in as the user.
2. Go to Personalize (Under Setup)
3. Choose Initial Student Screen, change the selection and save, then change back to the original.

 

Please let us know if this helps!


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!Community Moderator
MJACKO
Padawan

Re: Admin account won't allow me to view student information

MAGIC! Thank you!

Community Support Expert MuskanS
Community Support Expert

Re: Admin account won't allow me to view student information

Hi @MJACKO,

 

My pleasure! I’m glad we could assist you in viewing student information.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!Community Moderator