Add students to parent account

brittawalker
Recruit

Add students to parent account

I'm unable to add more than one student to my parent account. When I try, it says valid student information must be entered but I am using the information we use to get into their student accounts. So it is definitely valid.

2 Replies
JyotishkaB
Community Support Expert
Community Support Expert

Hi @brittawalker 

 

Thank you for reaching out to the Community for assistance.

 

I would recommend you clear the cache/cookies of the browser or use a different browser and then try to add a new student to your parent account. This article: How can I add a second student to my parent account will guide you through the steps to add your student.

 

In case you still face the same issue, you would want to reach out to your district directly, informing them about the error. They should be able to reset the account details at their end and provide you with a different Student ID and Access code for the second student.

 

 

Jyotishka B.
Community Moderator



Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

brittawalker
Recruit

Thank you. I have tried clearing cache/cookies and multiple browsers. There are five other siblings and I am not able to add any of them. Their sign in information works for their own accounts though. Just not to add them. I will contact the district.