Accessing ECollect Knowledgebase

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Padawan

Accessing ECollect Knowledgebase

As a district technical contact, I realized that I don't have the eCollect product knowledge base.  Could I have someone to look into it and give me access to the product that we purchased?

 

Thanks! 

 

~Pam

3 Replies
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Community Support Expert
Community Support Expert

Re: Accessing ECollect Knowledgebase

Hi @pwolfe201,

 

Thank you for reaching out for assistance through PowerSchool Community!

 

To avoid sharing any personally identifiable information, I have reached out to you through private chat to troubleshoot the access issue further. 

 

The private chat option could be identified as the envelope icon located beside your avatar on the top right-hand side corner of any page in the Community.



Sowmya Karmel
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
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Padawan

Re: Accessing ECollect Knowledgebase

I would also like access to any and all information related to eCollect.

 

Additionally, how can I download all forms submitted via eCollect?

 

Thank you.

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Community Support Expert
Community Support Expert

Re: Accessing ECollect Knowledgebase

Hi @plebre,

 

Community is an engaging and interesting public forum where a wide variety of resources such as individual product forums, knowledge-base articles, product updates, and many more are available for all the members. Although, a few resources are available only to members with user-roles. The Designated Support Contact role within the district is the highest user-role offered by Community.   You can reach out to a current PowerSchool Designated Support Contact to add the role to your PowerSchool account on your behalf or write an email to the PowerSchool Team at businessoperations@powerschool.com to work with the Designated Support Contacts within your district to request the role is added to your PowerSchool account on your behalf.  

 

You could reach out to a Designated Support Contact in your school district to request assistance with any PowerSchool product.

 


Reshma
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!