I'm the new Information Specialist for my district and I can't seem to access half of the help articles. I have a PowerSource account and all the boxes are checked, but when I'm redirected to PowerSchool Community, it says I don't have access to view those documents or contact support. 



2 Replies

Hi @hpetry,


Thank you for reaching out for assistance through PowerSchool Community!


Some resources are publicly accessible on PowerSchool Community while others are available to specific roles in a district such as the role of a Designated Support Contact.

If you are unable to access a resource it is likely that the resource is only accessible by Designated Support Contacts of a district. In case you feel that you should have access to certain resources, I recommend reaching out to a Designated Support Contact of your district to request the access to be added to your account.


You can also send an email at and PowerSchool will work with the current Designated Support Contacts within your school district to request the access be added to your account.

Here I have attached an article that will guide you on Getting Started on PowerSchool Community for Designated Support Contacts (Technical Contacts).

Sowmya Karmel
PowerSchool Community Moderator
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Thank you so very much for your assistance!  😉