Hello!
I'm the new Information Specialist for my district and I can't seem to access half of the help articles. I have a PowerSource account and all the boxes are checked, but when I'm redirected to PowerSchool Community, it says I don't have access to view those documents or contact support.
Thanks!
Hi @hpetry,
Thank you for reaching out for assistance through PowerSchool Community!
Some resources are publicly accessible on PowerSchool Community while others are available to specific roles in a district such as the role of a Designated Support Contact.
If you are unable to access a resource it is likely that the resource is only accessible by Designated Support Contacts of a district. In case you feel that you should have access to certain resources, I recommend reaching out to a Designated Support Contact of your district to request the access to be added to your account.
You can also send an email at businessoperations@powerschool.com and PowerSchool will work with the current Designated Support Contacts within your school district to request the access be added to your account.
Here I have attached an article that will guide you on Getting Started on PowerSchool Community for Designated Support Contacts (Technical Contacts).
Thank you so very much for your assistance! 😉