Access to submit ticket

KellyF6
Apprentice

Access to submit ticket

Hi. I have been added to submit tickets for my district but when I went to the screen, I got the Hmmmm message. I already had an account in the community. What needs to happen? 

Thanks

Kelly Furr

CHCCS PSU 681

3 Replies
SowmyaN
Expert

Re: Access to submit ticket

Hi @KellyF6,

 

Thank you for reaching out for assistance through PowerSchool Community!

 

To avoid sharing any personally identifiable information, I have reached out to you through private chat to troubleshoot the access issue further. The private chat option could be identified as the envelope icon located beside your avatar on the top right-hand side corner of any page in the Community.



Sowmya Karmel
PowerSchool Community Moderator
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awashington
Recruit

Re: Access to submit ticket

 I have never submitted a ticket before.  I am the data manager at GLOW Academy and my PMR4 is locked.

ParitoshT
Community Support Expert
Community Support Expert

Re: Access to submit ticket

Hi @awashington,

 

Certain resources in the Community like Case Portal are accessible to the Designated Support Contacts. To learn more about Designated Support Contacts access, please refer to our guide available here. To discuss further on your access I will reach out to you through a case.

 

ParitoshT

Community Moderator 

 

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!