Access to submit ticket

[KellyF6]

Hi. I have been added to submit tickets for my district but when I went to the screen, I got the Hmmmm message. I already had an account in the community. What needs to happen? 

Thanks

Kelly Furr

CHCCS PSU 681

[SowmyaN]

Hi @KellyF6,

Thank you for reaching out for assistance through PowerSchool Community!

To avoid sharing any personally identifiable information, I have reached out to you through private chat to troubleshoot the access issue further. The private chat option could be identified as the envelope icon located beside your avatar on the top right-hand side corner of any page in the Community.

[awashington]

 I have never submitted a ticket before.  I am the data manager at GLOW Academy and my PMR4 is locked.

[ParitoshT]

Hi @awashington,

Certain resources in the Community like Case Portal are accessible to the Designated Support Contacts. To learn more about Designated Support Contacts access, please refer to our guide available here. To discuss further on your access I will reach out to you through a case.

ParitoshT

Community Moderator 

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!