Hi @rhopkins
Thank you for reaching out!
When an account is created or updated it takes up to 24 hours for the roles to be updated in the PowerSchool Community.
Please let us know if you continue facing the issue even after 24 hours by providing us with the link to the document that you are trying to access.
This article should help you get started in the Community.
Saffiya Tasneem
Community Moderator
Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
