Access support portal to submit a ticket

jmcgriffith
Trainee

Access support portal to submit a ticket

Our division is in our first year using Performance Matters.  I need to be able to submit tickets for technical support.  Most urgently right now, I need to submit a ticket to request help editing an item on a test that is already locked.  How can my profile be changed so I am able to submit tickets?  

1 Reply
Community Support Expert MuskanS
Community Support Expert

Re: Access support portal to submit a ticket

Hi! @jmcgriffith,

 

You can reach out to support directly by logging into your Performance Matters(Unify) account.  There is a Live Assist option at the bottom left of the screen, please click on Live Assist and then enter a subject, provide a detailed statement of your inquiry and click Launch Live Assist.

 

Live Assist allows you to chat with a Technical Support Engineer and even share your screen so that they can look into the problem and guide you to a solution in real-time.


Muskan Sehar

PowerSchool Community Moderator


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