Access Needed

jtucker1
Padawan

Access Needed

Good morning! I am Jessica Tucker, Educational Technology Specialist for Andalusia City Schools. I need my access changed please. (I have previously tried to view a video that I didn't have access to and I also need to upload duplicate users in the case portal.)

 

Thanks for your help!

3 Replies
MuskanS
Community Support Expert
Community Support Expert

Hi! @jtucker1 

 

I'll be happy to look into your access level.  To assist you further, would you please share the URL of the video that you are trying to access in the community?


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
jtucker1
Padawan
Reshma
Community Support Expert
Community Support Expert

Hi @jtucker1!

 

Thank you for reaching out to PowerSchool Community!

 

Some resources are publicly accessible on PowerSchool Community while others are available to specific roles in a district such as the role of a Designated Support Contact or users with a PowerSource account.  If you are unable to access a resource it is likely that the resource is only accessible by Designated Support Contacts of a district or by users with a PowerSource account. 

 

I will reach out to you through a case to discuss your access issue further as we strive to protect the privacy of our members in the PowerSchool Community.



Reshma
PowerSchool Community Support Expert

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!