Ability to share insider videos

[janiegates]

I would like to be able to share some of the insider videos with selected members of my staff to see if they would like the option of turning on some of the new features. Is this possible? 

[sdoney]

We would also appreciate access by anyone to the Insider videos.

[MuskanS]

Hi! 

Users with a PowerSource account can access the PowerSchool Insider videos.  The school district can create a PowerSource account for their staff members within the district or organization.  The Designated Support Contacts should be able to access the article on How to create new PowerSource accounts. 

If you are not a Designated Support Contact, I recommend reaching out to the existing Designated Support Contacts within the district to request this access.

[janiegates]

I have created accounts and the staff member has activated their PowerSource account. When they click on Insider it tells them "We have moved to The Community" and when they click on that it tells them they do not have access. This is sooo frustrating!

[MuskanS]

Hi! @janiegates 

I'll be happy to look into the access level.  To assist you further, would you please share the URL of the insider video that the staff members are trying to access?

[janiegates]

@MuskanS It was episode 96.  https://help.powerschool.com/t5/Insider-Videos/PowerSchool-Insider-Episode-96-November-16-2020/ta-p/...

[BishalG]

Hi @janiegates,

Thank you for sharing the link.

Insider Videos are accessible by PowerSchool Community users with a PowerSource account.  Please ensure that the emails on the users' community account are the same as their PowerSource account.  Make sure that they are logged into their community accounts when accessing the resources.  If they created their PowerSchool Community accounts recently, it may take some time for the access on their accounts to be updated.

If users are continuing to face difficulty accessing PowerSchool SIS Insider resources, please email us at businessoperations@powerschool.com with the account information and we will be happy to troubleshoot further.

[janiegates]

Have you been successful in getting others set up to view the videos?