Q&A: Why is the case not getting submitted even after clicking on the submit button?

[#1]

Summary

This article explains why a case may not be submitted successfully, even after clicking the submit button during case creation.

Question

Why is the case not getting submitted even after clicking the submit button?

Answer

If your case is not submitting, try the following troubleshooting steps:

1. Clear your browser’s cache and cookies, then try submitting the case again.
2. Check the case description for any special characters. If present, remove them and rewrite the description using plain text.

These steps typically resolve submission issues in the PowerSchool Community Case Portal .

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#2]

Summary

This article explains why a case may not be submitted successfully, even after clicking the submit button during case creation.

Question

Why is the case not getting submitted even after clicking the submit button?

Answer

If your case is not submitting, try the following troubleshooting steps:

1. Clear your browser’s cache and cookies, then try submitting the case again.
2. Check the case description for any special characters. If present, remove them and rewrite the description using plain text.

These steps typically resolve submission issues in the PowerSchool Community Case Portal .

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

This article explains why a case may not be submitted successfully, even after clicking the submit button during case creation.

Question

Why is the case not getting submitted even after clicking the submit button?

Answer

If your case is not submitting, try the following troubleshooting steps:

1. Clear your browser’s cache and cookies, then try submitting the case again.
2. Check the case description for any special characters. If present, remove them and rewrite the description using plain text.

These steps typically resolve submission issues in the PowerSchool Community Case Portal .

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.