Q&A: We were able to submit the case but did not receive a case number for tracking?

[#1]

Summary

If you submit a case but don’t receive a case number for tracking, this article explains why that happens and how to proceed.

 

Question

We submitted a case but did not receive a case number. What should we do?

Answer

After submitting a case, you will see a confirmation message on the same page indicating that the case has been created. This message does not include a case number.

A Customer Success Manager (CSM) will be assigned to your case and will reach out to you with the next steps.

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• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#2]

Summary

If you submit a case but don’t receive a case number for tracking, this article explains why that happens and how to proceed.

 

Question

We submitted a case but did not receive a case number. What should we do?

Answer

After submitting a case, you will see a confirmation message on the same page indicating that the case has been created. This message does not include a case number.

A Customer Success Manager (CSM) will be assigned to your case and will reach out to you with the next steps.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

If you submit a case but don’t receive a case number for tracking, this article explains why that happens and how to proceed.

 

Question

We submitted a case but did not receive a case number. What should we do?

Answer

After submitting a case, you will see a confirmation message on the same page indicating that the case has been created. This message does not include a case number.

A Customer Success Manager (CSM) will be assigned to your case and will reach out to you with the next steps.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.