Q&A: What is the process for cancelling our product subscription?

[#1]

Summary

The following will explain the process to cancel a PowerSchool product subscription.

Question

What is the process for cancelling our product subscription?

Answer

If your school is currently under an active contract with PowerSchool, we are unable to process a cancellation request at this time.  However, if your contract is not active and you are contacting us at least 60 days before your renewal start date, your Customer Success Manager (CSM) can assist you further.  To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team. 

To proceed:

1. Contact your CSM through the PowerSchool Assistant with the reason for canceling your subscription.
2. They will guide you through the next steps.

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[#2]

Summary

The following will explain the process to cancel a PowerSchool product subscription.

Question

What is the process for cancelling our product subscription?

Answer

If your school is currently under an active contract with PowerSchool, we are unable to process a cancellation request at this time.  However, if your contract is not active and you are contacting us at least 60 days before your renewal start date, your Customer Success Manager (CSM) can assist you further.  To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team. 

To proceed:

1. Contact your CSM through the PowerSchool Assistant with the reason for canceling your subscription.
2. They will guide you through the next steps.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

The following will explain the process to cancel a PowerSchool product subscription.

Question

What is the process for cancelling our product subscription?

Answer

If your school is currently under an active contract with PowerSchool, we are unable to process a cancellation request at this time.  However, if your contract is not active and you are contacting us at least 60 days before your renewal start date, your Customer Success Manager (CSM) can assist you further.  To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team. 

To proceed:

1. Contact your CSM through the PowerSchool Assistant with the reason for canceling your subscription.
2. They will guide you through the next steps.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.