Summary
This article explains how to reinstate a renewal after a cancellation request has already been submitted.
Question
Our product was canceled for the upcoming school year, but management has decided to renew it. How can we get it reinstated?
Answer
- If the date specified in your decommission notice has already passed, the subscription cannot be reinstated. In this case, the product must be repurchased through your PowerSchool Account Manager. If you're unsure how to contact your Account Manager, log into the PowerSchool Community, navigate to the Customer Connect tab, select Support, and view the My PowerSchool Contacts section (accessible to Technical Contacts only).
- If the decommission date has not yet passed, please reach out to the PowerSchool Customer Success Team for assistance. If you're unsure how to contact your Customer Success Manager (CSM), log into the PowerSchool Community, navigate to the Customer Connect tab, and select Success (accessible to Technical Contacts only).
Was this Article Helpful?
- Kudo this article if you found it helpful. It will help others find this resource.
- Comment directly on this article to request clarification or share feedback about the content of the article.
- Use the product-specific forum for questions not directly related to this article.
