What basic documents do you need when submitting a cancellation request?
When submitting a cancellation request, include the following:
If I would like to retrieve or extract my existing data, do I need to pay for it?
There is no cost for data extraction if it is part of your initial cancellation request. However, if data is requested more than once, additional charges may apply.
What is the timeline for retrieving data once the cancellation has been confirmed by the PowerSchool team?
After cancellation is confirmed, the primary contact will receive a decommission notification email. To retrieve your data:
Note: Access to your solution will be lost after the decommission date or subscription end date.
If you're unsure how to contact the PowerSchool Customer Success team or your Customer Success Manager (CSM), log in to the PowerSchool Community, navigate to the Customer Connect tab, and select Success (accessible to Technical Contacts only).
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What basic documents do you need when submitting a cancellation request?
When submitting a cancellation request, include the following:
If I would like to retrieve or extract my existing data, do I need to pay for it?
There is no cost for data extraction if it is part of your initial cancellation request. However, if data is requested more than once, additional charges may apply.
What is the timeline for retrieving data once the cancellation has been confirmed by the PowerSchool team?
After cancellation is confirmed, the primary contact will receive a decommission notification email. To retrieve your data:
Note: Access to your solution will be lost after the decommission date or subscription end date.
If you're unsure how to contact the PowerSchool Customer Success team or your Customer Success Manager (CSM), log in to the PowerSchool Community, navigate to the Customer Connect tab, and select Success (accessible to Technical Contacts only).
Was this Article Helpful?
What basic documents do you need when submitting a cancellation request?
When submitting a cancellation request, include the following:
If I would like to retrieve or extract my existing data, do I need to pay for it?
There is no cost for data extraction if it is part of your initial cancellation request. However, if data is requested more than once, additional charges may apply.
What is the timeline for retrieving data once the cancellation has been confirmed by the PowerSchool team?
After cancellation is confirmed, the primary contact will receive a decommission notification email. To retrieve your data:
Note: Access to your solution will be lost after the decommission date or subscription end date.
If you're unsure how to contact the PowerSchool Customer Success team or your Customer Success Manager (CSM), log in to the PowerSchool Community, navigate to the Customer Connect tab, and select Success (accessible to Technical Contacts only).
Was this Article Helpful?