Help

Q&A: Documents/Data Needed

Summary

This article explains the required documents for submitting a cancellation request, how to handle your data, and what to expect during the cancellation process.
 

Question

What basic documents do you need when submitting a cancellation request?

 

 

Answer

When submitting a cancellation request, include the following:

  • A formal request on your school’s letterhead, addressed to the PowerSchool Customer Success team
  • A list of the products you wish to cancel
  • The end date of your subscription
  • A detailed reason for the cancellation

 

 

Question

If I would like to retrieve or extract my existing data, do I need to pay for it?

 

 

Answer

There is no cost for data extraction if it is part of your initial cancellation request. However, if data is requested more than once, additional charges may apply.

 

 

Question

What is the timeline for retrieving data once the cancellation has been confirmed by the PowerSchool team?

 

Answer

After cancellation is confirmed, the primary contact will receive a decommission notification email. To retrieve your data:

  1. Submit a support ticket before the renewal start date or decommission date.
  2. If you experience issues after submitting the ticket, contact the PowerSchool Customer Success team.

Note: Access to your solution will be lost after the decommission date or subscription end date.

If you're unsure how to contact the PowerSchool Customer Success team or your Customer Success Manager (CSM), log in to the PowerSchool Community, navigate to the Customer Connect tab, and select Success (accessible to Technical Contacts only).

 

 

 

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Summary

This article explains the required documents for submitting a cancellation request, how to handle your data, and what to expect during the cancellation process.
 

Question

What basic documents do you need when submitting a cancellation request?

 

 

Answer

When submitting a cancellation request, include the following:

  • A formal request on your school’s letterhead, addressed to the PowerSchool Customer Success team
  • A list of the products you wish to cancel
  • The end date of your subscription
  • A detailed reason for the cancellation

 

 

Question

If I would like to retrieve or extract my existing data, do I need to pay for it?

 

 

Answer

There is no cost for data extraction if it is part of your initial cancellation request. However, if data is requested more than once, additional charges may apply.

 

 

Question

What is the timeline for retrieving data once the cancellation has been confirmed by the PowerSchool team?

 

Answer

After cancellation is confirmed, the primary contact will receive a decommission notification email. To retrieve your data:

  1. Submit a support ticket before the renewal start date or decommission date.
  2. If you experience issues after submitting the ticket, contact the PowerSchool Customer Success team.

Note: Access to your solution will be lost after the decommission date or subscription end date.

If you're unsure how to contact the PowerSchool Customer Success team or your Customer Success Manager (CSM), log in to the PowerSchool Community, navigate to the Customer Connect tab, and select Success (accessible to Technical Contacts only).

 

 

 

Was this Article Helpful?

  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.

Summary

This article explains the required documents for submitting a cancellation request, how to handle your data, and what to expect during the cancellation process.
 

Question

What basic documents do you need when submitting a cancellation request?

 

 

Answer

When submitting a cancellation request, include the following:

  • A formal request on your school’s letterhead, addressed to the PowerSchool Customer Success team
  • A list of the products you wish to cancel
  • The end date of your subscription
  • A detailed reason for the cancellation

 

 

Question

If I would like to retrieve or extract my existing data, do I need to pay for it?

 

 

Answer

There is no cost for data extraction if it is part of your initial cancellation request. However, if data is requested more than once, additional charges may apply.

 

 

Question

What is the timeline for retrieving data once the cancellation has been confirmed by the PowerSchool team?

 

Answer

After cancellation is confirmed, the primary contact will receive a decommission notification email. To retrieve your data:

  1. Submit a support ticket before the renewal start date or decommission date.
  2. If you experience issues after submitting the ticket, contact the PowerSchool Customer Success team.

Note: Access to your solution will be lost after the decommission date or subscription end date.

If you're unsure how to contact the PowerSchool Customer Success team or your Customer Success Manager (CSM), log in to the PowerSchool Community, navigate to the Customer Connect tab, and select Success (accessible to Technical Contacts only).

 

 

 

Was this Article Helpful?

  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.
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Last update:
‎05-28-2025 07:38 AM
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