What basic documents do you need when submitting a cancellation request?
When submitting a cancellation request, please ensure it is on your school's letterhead and addressed to the Customer Success team. Include details of the products you wish to cancel and provide reasons for your decision.
If I would like to retrieve or extract my existing data, do I need to pay for it?
No, there is no payment for extracting the existing data while cancellation as it involves a one-time free cost. But does involve cost when it is requested twice or more.
What is the timeline for retrieving data once the cancellation has been confirmed by the PowerSchool team?
The primary contact or person who requested the cancellation will receive a decommission notification email. Customers must submit a support ticket to retrieve their past data before the new renewal start date or the decommission date. If you encounter issues after submitting a support case, please contact the Customer Success team by submitting a form, and a CSM will be assigned to assist you.
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