Summary
This article explains the required documents for submitting a cancellation request, how to handle your data, and what to expect during the cancellation process.
Question
What basic documents do you need when submitting a cancellation request?
Answer
When submitting a cancellation request, include the following:
- A formal request on your school’s letterhead, addressed to the PowerSchool Customer Success team
- A list of the products you wish to cancel
- The end date of your subscription
- A detailed reason for the cancellation
Question
If I would like to retrieve or extract my existing data, do I need to pay for it?
Answer
There is no cost for data extraction if it is part of your initial cancellation request. However, if data is requested more than once, additional charges may apply.
Question
What is the timeline for retrieving data once the cancellation has been confirmed by the PowerSchool team?
Answer
After cancellation is confirmed, the primary contact will receive a decommission notification email. To retrieve your data:
- Submit a support ticket before the renewal start date or decommission date.
- If you experience issues after submitting the ticket, contact the PowerSchool Customer Success team by using The PowerSchool Assistant.
- Access to your solution will be lost after the decommission date or subscription end date. Be sure to submit the ticket for data retrieval to the PowerSchool Customer Success team by using The PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
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