A student is unable to log into iTest and is receiving an error message stating, “No Test”. What should I do?
The “No Test” error message indicates that the student’s test may need to be reset. Navigate to ‘Testing Center.’ Once a student has downloaded a test, a new icon with a red triangle inside a red circle appears to the right of the student’s name. Clicking this reset icon allows the user to reset the student’s test session. The student may log back into PowerTest and resume testing where he or she left off.
*Note: Clicking the reset button does not result in any of the student’s test data being lost.
The “No Test” error message may indicate that the student has not been added to the test session. To verify this, navigate to ‘Testing Center’ and select the appropriate subject and exam from the drop-down menus. Select your school and select the staff name from the list on the left. Select the desired test session. If a ‘Not Assigned’ accordion bar appears at the bottom of the test session, click it to expand and view the names of unassigned students. If that list includes the student that received the “No Test” message, then he/she needs to be added to the test session. Click the checkered flag button. Hover over ‘Assign to’ and select the desired test session when the name appears.