A student is unable to log in to PowerTest with his/her password. An error message states that he/she has a duplicate number.

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Navigate to ‘Classroom Manager,’ select the ‘Students’ tab, change the ‘Status’ from ‘Active Students’ to ‘Active and Inactive Students.’ Enter the student’s name or ID number in the ‘Search’ field. More than one account for that student should appear in the search results. Verify that the student’s ID numbers and other identifying information match on both records. Contact us at PowerSchool Assessment & Analytics Support via “Live Assist” and request having the duplicate accounts merged.