Summary
This article provides guidance on who to contact for specific Account Configuration tasks, such as using state funds or purchasing new products.
Question
Who should I contact to use state funds for my PowerSchool subscription?
Answer
Please contact the PowerSchool Renewals Team. They can provide a renewal quote and assist you in applying state funds toward your PowerSchool subscription. To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
Question
We are interested in purchasing a new product. Who should we reach out to?
Answer
Please reach out to the PowerSchool Customer Success Team or your district’s PowerSchool Account Manager.
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To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
- To find your Account Manager’s contact information, navigate to the Customer Connect tab, select Support, and view the My PowerSchool Contacts section (also accessible to Technical Contacts only).
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