Summary
This article provides guidance on the Account Configuration process, including steps to take when schools are closing or when parent and child accounts need to be separated.
Question
The customer is closing a few of their existing schools. What is the next step?
Answer
If a customer is closing one or more schools, please use the PowerSchool Assistant contact the PowerSchool Customer Success Team before the renewal start date to request cancellation. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
Question
If a parent account is no longer paying for one of their child accounts, how can they remove it from their list of schools?
Answer
If a parent account will no longer be financially responsible for a child account, the school must provide the following:
- Confirmation that the invoice for the current year has not been paid.
- If the invoice has already been paid, the asset transfer can only occur in the following year.
- A document listing the schools to be separated, including details about their current products and enrollment counts.
- Once this information is gathered, please use the PowerSchool Assistant to contact the PowerSchool Customer Success Team. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
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