Q&A: Hardware Services

Question

Our school already has a technical staff in place, what are the benefits to having the PowerSchool perform the hardware services to integrate PowerSchool into our environment?

Answer

The Technical Solutions Group (" TSG") is staffed with highly trained engineers who focus on your needs and ensure a successful project. Each one brings to bear a vast skillset to your technical service, including best practices crafted by the successful completion of hundreds of similar tasks and formal project management methodologies. Utilizing their technical skills, they ensure that each step in the process is completed with a superior level of efficiency, accuracy and quality. Thereby allowing your staff to focus on other core competencies, active projects or spend time training for the new environment.

 

Question

How long will it take for the services to be completed?

Answer

Typical on-site engagements take 3-4 business days to complete, depending upon the complexity of your request. The PowerSchool representative will travel on-site to your location and will be considered a dedicated resource to your staff for the duration of the visit.

 

Question

Will the representative take the time to show our technical staff how to perform some of the tasks associated with supporting the environment?

Answer

Yes, while on-site the representative will be available answer questions and provide demonstrations on how to perform tasks such as database backups, restores, and how to perform version updates. This provided an excellent opportunity for knowledge transfer to your staff.

 

Question

Do I have to pay extra for transportation, lodging and other expenses associated with the visit by the Pearson representative?

Answer

No, all expenses associated with our on-site services are included in the cost of the package. So, there are no hidden fees to worry about.

 

Question

Will we have a chance to talk with the PowerSchool representative prior to the on-site visit?

Answer

Yes, the engineer assigned to your account will work directly with you and your staff to prepare for the visit, gather requirements, provide technical details on the proposed environment, and answer any questions you might have.

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