Help

old account will not accept old password and username

DeborahJ916
New Member

old account will not accept old password and username

when i go to put my old username and password to transfer my old info it says the password or username is wrong and I need the old info.

1 Reply
CindyOp
Community Support Expert
Community Support Expert

Hi @DeborahJ916 

 

Thank you for contacting the PowerSchool Community.

 

Should you require help linking your accounts, you can refer to this instructional video: "Linking An Old Applicant Account To The New Candidate Login."

 

If you encounter further difficulties accessing your Applicant Tracking account post-linking, kindly contact PowerSchool Support for assistance. They will gladly help you resolve any issues.


Did your issue get resolved? Please remember to give Kudos and/or select Accept As Solution on helpful posts to thank the author and help others find the solution.

Cindy
PowerSchool Community Support